Total Quality Management (Quality Control)

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    Course Content:

    1.  Explain what is Total Quality Management (TQM)?
    2. Describe the Evolution of TQM
    3. Explain Concepts in TQM
    4. Explain what is Cost Benefit Analysis?
    5. Explain the Principles of TQM Pyramid
    6. Explain Kano’s Five Types of Quality
    7. Explain Kinds of Measurements in TQM
    8. Explain the STINGER Principle
    9. Describe the Various Tools used in TQM
    10. Describe the Focus Areas of TQM
    11. Explain the Steps for the Quality Improvement Process
    12. Explain Four Absolutes of Quality Improvement Process
    13. Explain the Implementation of TQM
    14. Explain Deming’s 14 Points to Improve Quality
    15. List the Benefits of TQM

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